TERMS AND CONDITIONS
WILDCHINA 2019 SMALL GROUP JOURNEYS
Inclusions & Exclusions
Included: All overland transfers with private chauffeur and in-transport refreshments (Coaster in all cities); private chauffeur service to and from airport at start and end of your trip; all admission fees and activity expenses, as noted in the itinerary; meals as noted in the itinerary with complimentary drinking water; all services of WildChina English-speaking guide(s); all accommodations, based on double-occupancy and including breakfast, service charge, and government tax.
Not Included: International & domestic flights and relevant taxes; Chinese tourist visa, which is required for most foreign passport holders; meals apart from those included in the itinerary and alcohol; expenses of a personal nature; medical and Travel Insurance; excursions and activities not included in the itinerary; discretionary gratuities for guides and chauffeur
1. A deposit of USD 500/person is required to secure your reservation. You may contact us to reserve your spot by filling out our Getting Started Form or e-mailing firstname.lastname@example.org. We will send you an invoice. You can pay by wire transfer or credit card. We accept Visa, Mastercard, Discover, and American Express. If you select credit card payment, please inform your travel consultant who will send you a personal online payment link. For your personal credit card safety, your travel consultant will ask you to confirm your personal details prior to completing the transaction. Please DO NOT send us any credit card information by email.
2 .Full payments: Full trip payments should be made 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
3 .For full payment, we suggest paying by wire transfer. After full payment has been made, your tour guides will be confirmed and you will receive guide information.
In the case of trip cancellation, please refer to the schedule below:
60 days or more prior to trip departure - Loss of deposit
Between 45 - 60 days prior to trip departure - 30% of total tour price will be forfeited
Between 20 - 45 days prior to trip departure - 50% of total tour price will be forfeited
Less than 20 days prior to trip departure - no refund
No refund will be made if clients voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of WildChina if clients are involuntarily forced to leave a trip for any reason.
No refund will be made if clients voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of WildChina if clients are involuntarily forced to leave a trip for any reason. Refunds are not made for any missed services, except for verifiable extenuating circumstances.
WildChina reserves the right to cancel any trip departure before it is guaranteed to run. A trip is guaranteed to run once the minimum number of fully paid customers have been reached for each designated trip.
WildChina reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons outside its control (i.e. natural disasters or political instability). In such a case, WildChina will refund the trip price.
Under extraordinary circumstances caused by civil unrest, terrorism, natural disaster or other force majeure, either party may cancel the trip. If such cases occur 45 days or more before trip departure, WildChina will refund clients fully less the deposit. If such cases occur within 45 days of departure, WildChina will refund clients fully less the deposit and any expenses incurred to date that are directly related to preparation of such trip. Such expenses may include preview trips conducted specifically for the above-mentioned trip.
Passports & Visas
It is your sole responsibility to obtain and have available when necessary the appropriate valid travel documents. Nearly all foreign visitors to China will need a tourist "L" visa. Please get your visa at least 2 months before trip departure to avoid logistical problems. Please also make sure that your passports is valid for six (6) months after the return of your journey and have sufficient blank visa pages for entry and exit stamps. Though WildChina paperwork is not required to obtain your visa, WildChina is happy to provide an itinerary of your trip ahead of time if necessary. You will receive detailed Visa information in your Preparing for Your China Trip booklet upon confirmation.
International airfare (to the journey starting point and from the ending point) is not included in tour pricing. All local transport, including domestic flights, are included. All internal air is based on economy class seating and is 100% non-refundable at time of final payment (some exceptions may apply). All air carriers are independent contractors and are not owned, managed, controlled or operated by WildChina. Your airline ticket constitutes a contract between yourself and the airlines (and not WildChina). WildChina is not liable for, and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
The luggage limit is 20 kg (~44 lbs) per person for economy-class flights. Baggage and personal effects are at the owner's risk throughout the travel program, and WildChina assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights.
Health & Safety
It's recommended that you visit your physician for a pre-trip check-up. If you have a pre-existing condition, such as diabetes, high blood pressure, heart/lung disease or a nervous disorder, it is advisable to check with your physician that it's possible to participate in all activities during your journey. All travelers should bring a sufficient supply of any necessary prescription medicines, in their original containers and with clear labels; refills can be difficult to obtain, or even unavailable in the areas we visit.
On trips with altitudes above 2,700 meters (8,858 feet) some travelers may experience Acute Mountain Sickness (AMS), resulting in headache, nausea, fatigue and loss of appetite. After plenty of rest, symptoms usually subside. In rare cases, at much higher altitudes, there can be more severe complications relating to altitude. WildChina itineraries are planned so that travelers have plenty of time to adjust to the altitude in order to ensure they can fully enjoy their trip.
If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkeling, hot air ballooning, ziplining, high altitude treks, climbing, whitewater rafting, primate tracking and any activity which WildChina considers to carry inherent risk of serious illness, injury or death ("Activities") then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities and agree to release WildChina and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.
Further, as consideration for being permitted to participate in the Activities; you release WildChina, whether known or unknown, from, and agree not to sue or make claim against WildChina for, property damage, cancellation of any Activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of your participation in the Activities, and any activity related thereto, including transportation to and from the site of the Activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of WildChina (but not its reckless, willful, or fraudulent conduct), and/or from any defect in equipment. You further agree to indemnify and hold WildChina harmless with respect to any claim made against WildChina by anyone else which (a) related to your participation, or (b) which would be subject to the above release and covenant not to sue if you had made the claim directly yourself.
All guests traveling with WildChina for longer than 24 hours are required to provide a copy of their medical insurance card prior to trip departure. Please scan and email the copy to the WildChina staff assisting you.
More comprehensive travel insurance, including coverage of lost luggage and trip cancellation, is optional though highly encouraged.
We have various levels of hiking and trekking journeys. Some are short 1-2 hour hikes while others are 3-5 day treks. Please refer to our itinerary descriptions for more information. We tailor the journey to fit the needs of the client and can adjust the hikes accordingly.
Some active elements have been incorporated into select itineraries. To enjoy the trips as intended, a minimum level of fitness is required. WildChina will require prior notice if any participant has any physical or other condition or disability that would prevent them from participating in active elements of any trip and/or could create a hazard to him or herself or to other members of the group. The guest represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. WildChina reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. WildChina also reserves the right to remove from the trip, at the participant's own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour.
It is safe to drink bottled mineral water, but tap water, even in 5-star hotels, is not safe for drinking. WildChina will provide bottled water, tea and snacks throughout your journey.
We request guests with severe allergies to consult their physicians prior to traveling and to bring all necessary medicines with them. Guests should inform WildChina ahead of time of specific allergies to peanuts, fish, etc., or sensitivities to MSG, so that we can plan accordingly.
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Give us a call or schedule the best time for you by emailing us your preferred call-back time. Our team in Seattle can be reached on +1 888 902 8808 (GMT -7), or you can reach us in our Beijing office on +86 10 6465 6602 (GMT +8). We’re available from 9am – 6pm, local time.
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